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    FAQ's

    Frequently Asked Questions

    REGISTRATION

    HOW CAN I REGISTER MY BUSINESS TO BE ELIGIBLE FOR A PRODUCT VIEWING APPOINTMENT?

    To register your business and become eligible for a product viewing appointment, please email us at info@iconaxa.com with your business details and any required documentation. Our team will guide you through the registration process.

    ARE BUSINESS CUSTOMERS THE ONLY ONES ALLOWED TO VISIT YOUR WAREHOUSE FOR PRODUCT VIEWING?

    Yes, our warehouse visits are exclusively reserved for registered business customers.

    To be able to order products, or to schedule a visit to our warehouse, you must be registered as a customer from Iconaxa.
    Iconaxa is a wholesaler and therefore only supplies to retailers, hospitality entrepreneurs, interior design professionals and on a project base.

    WHAT INFORMATION DO I NEED TO PROVIDE DURING THE BUSINESS REGISTRATION PROCESS?

    During the registration process, we may require information such as your business name, address, contact details, business license, Vat number and any other relevant documentation. This helps us ensure that we are working with legitimate business entities.

    HOW LONG DOES IT TAKE TO COMPLETE THE BUSINESS REGISTRATION PROCESS?

    The registration process timeline may vary depending on the completeness of the provided information and any additional verification requirements. Our team will strive to process your registration as quickly as possible and inform you of its status.

    ONCE MY BUSINESS IS REGISTERED, HOW CAN I SCHEDULE A PRODUCT VIEWING APPOINTMENT?

    Once your business is registered and approved, you can schedule a product viewing appointment by emailing us at info@iconaxa.com. Please provide your preferred date and time for the appointment, and we will confirm the schedule accordingly.

    CAN I BRING ADDITIONAL STAFF MEMBERS WITH ME DURING THE PRODUCT VIEWING APPOINTMENT?

    Yes, you can bring additional staff members from your registered business to the product viewing appointment. Just let us know in advance of the total number of attendees so that we can make suitable arrangements.

    WHAT IF I NEED TO CANCEL OR RESCHEDULE MY PRODUCT VIEWING APPOINTMENT?

    If you need to cancel or reschedule your appointment, please notify us as soon as possible by email at info@iconaxa.com. We understand that circumstances may change, and we will do our best to accommodate your request.

    IS THERE ANY OBLIGATION TO MAKE A PURCHASE DURING THE PRODUCT VIEWING APPOINTMENT?

    No, there is no obligation to make a purchase during the product viewing appointment. We do not conduct on-the-spot sales or accept cash payments at the warehouse. The purpose of the appointment is for you to view the products in person and discuss your requirements with our team.

    TO ORDER

    CAN YOU PROVIDE PRODUCT SAMPLES BEFORE I PLACE A WHOLESALE ORDER?

    Yes, we can provide samples of our furniture products for wholesale customers. Please reach out to our sales team to discuss sample availability and shipping options.

    HOW DO I INITIATE A CUSTOMIZED FURNITURE ORDER?

    To begin the process, please contact us via email at info@iconaxa.com or through our website’s inquiry form. Provide us with details about the furniture piece you want, including dimensions, design ideas, and any specific materials or finishes you prefer.

    CAN I MAKE CHANGES TO MY ORDER AFTER PAYING THE DEPOSIT?

    Depending on the stage of production, we will do our best to accommodate changes to your order. However, please note that significant changes might not be possible once production has commenced.

    For any further inquiries regarding the product viewing appointment or purchasing process, please feel free to contact us via email or our contact number provided on the website. We are here to assist you in finding the perfect furniture solutions tailored to your needs.

    IS THE DEPOSIT REFUNDABLE IF I DECIDE NOT TO PROCEED WITH THE PURCHASE?

    The refund policy for the deposit will be outlined in the contract. Generally, if you decide not to proceed with the purchase before production begins, a partial refund of the deposit may be possible, depending on the stage of the manufacturing process.

    CAN I SCHEDULE AN APPOINTMENT TO DISCUSS MY CUSTOM FURNITURE REQUIREMENTS IN PERSON?

    Absolutely! We encourage you to schedule an appointment for an in-depth discussion regarding your custom furniture requirements. During this appointment, we can showcase design samples, materials, and provide personalized recommendations.

    WHAT IF I'M UNSURE ABOUT THE DESIGN OR MATERIALS FOR MY CUSTOM FURNITURE?

    Our experienced team of designers and consultants will guide you through the design process, offering suggestions and expert advice to help you make informed decisions that align with your style and preferences.

    HOW LONG DOES IT TAKE TO PRODUCE CUSTOMIZED FURNITURE?

    The production timeline for customized furniture varies depending on the complexity of the design and the materials chosen. We will provide you with an estimated lead time during the design consultation phase.

    WHAT IS THE PAYMENT PROCESS FOR CUSTOMIZED FURNITURE ORDERS?

    Once the design is finalized, we will provide you with a detailed quote, including the total cost and payment terms. A deposit is typically required to initiate production, with the balance due upon completion.

    DO YOU PROVIDE DELIVERY SERVICES FOR CUSTOMIZED FURNITURE?

    Yes, we offer delivery services for our customized furniture to ensure safe and timely transportation to your specified location. Delivery charges may apply based on the distance and complexity of the delivery.

    CAN I REQUEST CHANGES TO THE FURNITURE DESIGN DURING PRODUCTION?

    We understand that preferences may evolve during the process. While some changes may be possible, it is best to communicate any design adjustments as early as possible to avoid delays in production.

    PAYMENT METHODS

    WHAT PAYMENT METHODS DO YOU ACCEPT FOR BUSINESS CUSTOMERS?

    For business customers, we accept bank transfers. You will receive an invoice with the payment details to complete the bank transfer.

    WHAT PAYMENT METHODS DO YOU ACCEPT FOR INDIVIDUAL CONSUMERS?

    For individual consumers, we accept Ideal, Sofort banking, and bank transfers. These online payment methods provide a convenient and secure way to make your purchase.

    WHAT ARE YOUR PAYMENT TERMS FOR WHOLESALE ORDERS?

    Our payment terms typically involve a deposit or down payment upon order confirmation, with the balance due before shipment. Specific payment terms will be discussed with our sales team.

    DO YOU ACCEPT CASH PAYMENTS FROM CUSTOMERS?

    No, we do not accept cash payments from either business customers or individual consumers. All payments need to be made through the provided bank transfer or online payment methods.

    WHEN DO I NEED TO MAKE THE PAYMENT FOR MY ORDER?

    For business customers, the payment is typically due as per the agreed payment terms mentioned in the invoice. For individual consumers, the payment is required at the time of placing the order.

    ARE THERE ANY ADDITIONAL FEES FOR USING SPECIFIC PAYMENT METHODS?

    We do not charge any additional fees for using the payment methods mentioned. However, please be aware that your bank or payment provider may have their own transaction fees, which you would be responsible for.

    IS MY PAYMENT INFORMATION SECURE WITH YOU?

    Yes, we take the security and privacy of our customers’ payment information seriously. We use secure payment gateways and follow industry-standard protocols to protect your data.

    Please feel free to reach out to our customer service team if you have any specific payment-related questions or concerns.

    DELIVERY & TRANSPORT

    WITH WHICH TRANSPORT PARTNERS DOES ICONAXA WORK?

    Iconaxa collaborates with reputable transport companies worldwide. Due to our long-time experience in the field of transport, we have been able to select a number of transport partners that we know will transport our products with the utmost care.

    WHAT DOES A TRANSPORT VIA ICONAXA COST?

    Our transportation costs depend on the total order amount and the delivery destination. We execute deliveries through our own transport. Besides that we work together with selected partners throughout Europe.

    Overview ICONAXA transportcosts

    Please contact info@iconaxa.com for all information and quotations.

    IS TRACKING INFORMATION PROVIDED FOR WHOLESALE SHIPMENTS?

    As of now, we do not provide tracking information for wholesale shipments. However, rest assured that we will communicate the estimated delivery date and keep you informed about the status of your order throughout the shipping process.

    HOW LONG DOES IT TAKE TO PROCESS AND SHIP INDIVIDUAL CONSUMER ORDERS?

    Order processing and shipping times can vary based on product availability and your location. Once your order is processed, we will provide an estimated delivery timeframe.

    WHAT IS THE SHIPPING COST FOR INDIVIDUAL CONSUMER ORDERS?

    Shipping costs for individual consumer orders are typically calculated based on factors such as the order total, destination, and shipping method. You can view the estimated shipping cost during the checkout process on our website.

    If you have any specific shipping-related questions not covered here, please don’t hesitate to reach out to our customer service team for further assistance.

    DO YOU OFFER INTERNATIONAL SHIPPING FOR INDIVIDUAL CONSUMERS?

    Depending on your location, we may offer international shipping for individual consumer orders. Please contact our customer service to inquire about shipping options to your country.

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    Dutch wholesaler of furniture, decoration and home accessories. Unique products, eye catchers and more..

    Attention
    Our office is closed for the holidays in the following period:

    From 23th December 2023 to 5th January 2024

    We are back in business from January 8th, 2024 (Monday). During this time, our email responses will be temporarily unavailable. All emails, including urgent ones, will be addressed upon our return starting January 8, 2024. Thank you for your understanding and we wish you all happy holidays and a happy new year!

    Of course, you can shop online at any time in our web-store. But from (23-12-2023) online orders will no longer be delivered on time for Christmas! 

    Wishes you a Merry Christmas and a very Happy New Year!
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